ClearCaptions Mobile App: Empowering Phone Conversations for People with Hearing Loss
The ClearCaptions Mobile App lets you enjoy captioned calls on your mobile phone or tablet. Stay connected and confident wherever you are. The ClearCaptions Mobile App makes it easy to receive captioned calls on your mobile device. Enjoy the freedom to stay connected, wherever and whenever.
Eligibility and Free Service
The ClearCaptions Mobile App and captioning service are provided free of charge to people whose hearing loss makes it difficult to use their phone without captions. If your hearing loss makes it difficult to hear during phone calls, you may qualify for ClearCaptions phone captioning service. The ClearCaptions Mobile App is made available at no cost to any U.S. resident whose hearing loss requires captions to use the phone. This is made possible by a federally managed fund that covers the cost of your captioned telephone service, ensuring that individuals with hearing loss who need captions to use the phone can access these communication tools at no expense. Title IV of the Americans with Disabilities Act (ADA) makes this service available at no cost to qualified U.S. residents.
How the Mobile App Works
Our Mobile App gives you a new phone number to add to your existing device. You can share your ClearCaptions number with specific people or choose to have all of your incoming mobile calls captioned. We’ll help you with set up and provide a personalized phone number for captioned calls. The ClearCaptions Phone displays phone captions on an easy-to-use touchscreen display. Instead of having to ask, you can read what they’re saying, and it cuts out a lot of conversation that you would have to ask to repeat. For a personalized experience, the caption speed and size are completely customizable.
Technical Requirements
To use ClearCaptions’ Mobile App service, you will need:
- Internet access – Wi-Fi or cellular data
- An iPhone® and/or iPad® device, iOS version 12.0 or greater
- Registered ClearCaptions account
Supported Devices
ClearCaptions Mobile App is available on iPhone® and iPad® devices that have iOS version 12.0 or greater. If your phone is listed below you should have no trouble using the App.
| Device Category | Supported Models |
|---|---|
| iPhone & iPod | iPhone 11, 11 Pro, 11 Pro Max, XS, XS Max, XR, X, 8, 8 Plus, 7, 7 Plus, 6s, 6s Plus, SE/SE 2020, iPod Touch (7th generation) |
| iPad | iPad Pro 12.9-inch (1st-4th gen), iPad Pro 11-inch (1st-2nd gen), iPad Pro 10.5-inch, iPad Pro 9.7-inch, iPad (5th-7th gen), iPad mini (5th gen), iPad mini 4, iPad Air (3rd gen), iPad Air 2 |
Privacy and Support
Is my privacy protected? Rest assured, your conversations are private and secure. We follow strict FCC rules about confidentiality, and no conversations are ever recorded or stored. Your privacy is guaranteed. We offer free ongoing support to make it easy to get the assistance you need. Our dedicated team of experts is available by phone! If you have any questions about your specific phone, we’re always happy to help. Contact our Customer Support Team at 866-868-8695.